How to Improve Medical Billing Account Receivables (AR) and Manage Denials

May 25, 2023

Medical billing is a complex process that involves multiple stakeholders, including healthcare providers, insurance companies, and patients. Managing accounts receivables (AR) and denials is one of the most critical aspects of medical billing. AR refers to the money healthcare providers owe for the services they have rendered but have yet to receive payment for. On the other hand, denial occurs when insurance companies reject a claim submitted by a healthcare provider. Denials can have a significant impact on AR and can result in lost revenue for healthcare providers.

Understanding AR in Medical Billing

AR is a vital component of medical billing, and managing it efficiently can help healthcare providers improve their revenue cycle. The AR cycle begins when a patient receives medical services from a healthcare provider. After the services have been rendered, the healthcare provider submits a claim to the patient's insurance company for payment.  

The insurance company then processes the claim and sends an explanation of benefits (EOB) to the healthcare provider, indicating the amount of money the insurance company will pay and the amount the patient is responsible for.

If the insurance company pays the claim in full, the healthcare provider's AR is reduced by the amount paid. However, suppose the insurance company denies the claim or pays only a portion of the claim. In that case, the healthcare provider's AR increases, and the provider must take steps to collect the remaining balance from the patient.

Tips for Improving Medical Billing Account Receivables (AR)

Managing AR effectively is critical for healthcare providers to maintain financial stability. Practice management software with integrated telehealth and mobile health apps can improve patient engagement, reduce missed appointments, and improve medical billing account receivables by increasing patient satisfaction and revenue capture.  

Here are some medical billing tips that can help improve AR:

  1. Verify Patient Insurance Information

Before providing medical services, healthcare providers should verify the patient's insurance information. This can help prevent denials and reduce the likelihood of having to collect payments directly from patients.

  1. Accurate Coding and Documentation

Accurate coding and documentation are crucial for avoiding denials and underpayments. To support the claim, healthcare providers should ensure that all services are accurately coded and documented

  1. Submit Clean Claims

Accurate and complete claims submission can help reduce denials and speed up payment. Healthcare providers should ensure that all necessary information is included in the claim and that the claim is submitted on time.

  1. Follow Up on Claims

Healthcare providers should have a system to track claims and follow up with insurance companies if necessary. This can help identify and resolve issues that may be causing denials or delays in payment.

  1. Use Technology

Medical billing software can help providers streamline their billing processes and improve AR management. Technology can automate tasks such as claim submission, eligibility verification, and payment posting, reducing errors and improving efficiency. Financial analytics can help identify areas of revenue leakage and optimize revenue cycle management to reduce claim denials and improve medical billing account receivables.  

  1. Patient Balances

Patient balances can contribute to AR, and it's important to communicate clearly with patients about their financial responsibility. Healthcare providers should communicate with patients about their balances, provide payment options, and offer financial assistance programs if necessary.

Managing Claim Denials: Strategies for Success

Managing claim denials is a critical component of effective medical billing. Claim denials can significantly impact your revenue cycle and cause unnecessary delays in payment. By implementing these strategies, you can improve your medical billing account receivables (AR) and effectively manage claim denials for a more successful revenue cycle.

  1. Identify the root cause of the denial and address the issue

One of the most important strategies for managing claim denials is identifying the root cause of the denial. By doing so, you can address the issue and prevent future denials. Review the denial reason code, and ensure the documentation is accurate, complete, and meets the payer's requirements.

  1. Track and monitor your denied claims to identify trends and patterns

Tracking and monitoring your denied claims is essential to identify trends and patterns contributing to your claim denials. This information can help you streamline your billing process, reduce errors, and improve claim acceptance rates. By creating a system that allows you to identify common errors, you can implement measures to prevent future denials.

  1. Consider using automation technology to reduce time and resources

Automation technology can significantly reduce the time and resources required to manage claim denials. Automated solutions can help you identify and correct errors, automate appeals and track the status of your claims. By implementing an automated system, you can streamline your billing process, improve efficiency, and reduce the number of denied claims.

  1. Establish a dedicated denial management team

Establishing a dedicated denial management team is important to manage claim denials effectively. A dedicated team can focus on identifying and resolving denials, ensuring timely follow-up, and maintaining open communication with payers. By having a dedicated team, you can ensure that your denials are managed promptly, reducing the risk of delayed payments.

  1. Ensure accurate, complete documentation that meets payer requirements

Accurate, complete documentation that meets payer requirements is crucial to preventing claim denials. Ensuring that your documentation meets payer requirements can reduce the risk of denials and streamline the billing process. Reviewing your documentation regularly and making necessary updates to ensure compliance with payer requirements is essential.


This blog has provided valuable insights into how healthcare providers can improve their medical billing account receivables and manage denials. Providers can optimize their revenue cycle management processes by adopting best practices such as verifying patient information and streamlining workflows. However, managing medical billing can still be a complex task, which is where talkEHR's medical billing solution comes in.

With talkEHR, providers can simplify and automate the billing process, reduce errors and denials, and improve their cash flow and profitability. So if you're looking for an effective medical billing solution, talkEHR is here to help.