Terms & Conditions

These Terms & Conditions are an integral part of the talkUltimate™ Agreement (“Agreement”).
‍
1, Definitions:

  1. Provider: Means an individual licensed by a jurisdiction within the United States, to practice medicine or surgery or provide medical or healthcare services, furnish bills, and get paid for health care services in the normal course of business.
  2. talkEHR™: Means Company’s proprietary cloud-based, speech-recognition enabled electronic health record application available online at www.talkEHR.com and which is accessed and used by Company’s clients under a license.
  3. User: Means any individual, including Provider, who has been authorized by Client, through allotting him/her a user name & password, to access, use and/or operate talkEHR™ available on www.talkEHR.com.
  4. ID: Means unique user name and password provided to Client’s User(s) to access and operate talkEHR™.

‍2. Setup Information: Client shall be responsible for updating/providing Company with all information necessary to render services, including but not limited to, information pertaining to Client’s physician profile(s), provider number(s), participating insurance companies, referring physicians, hospitals and other facilities at which Client provides services, together with diagnosis codes, procedure codes and modifiers for the services provided by Client, special fee arrangements, demographics and all other necessary information, data and/or documents.
‍
3. Client’s Obligations: Client shall: (a) confirm patient insurance information, eligibility and co-pays; (b) enter (on www.talkEHR.com) Client’s encounter/claim information, correct demographic, insurance and eligibility and claim information (e.g. CPT, ICD-10, modifiers) for each completed patient encounter; (c) provide Company with patients’ accurate and validated email addresses for the generation of automated balance reminder emails; and (d) provide Company copies of record of payments received by Client from any source, including capitation, co-pays and self-pays, within three (3) business days of Client’s receipt, together with any other information necessary to enable Company to process claims in a timely manner, periodic automated follow-up on Client’s claims on account receivables and calculate the Fee payable by Client. Client warrants and represents that all claim information provided by it or its agents to Company will be accurate, validated, verifiable and properly documented and that Client has obtained any necessary patient consents, authorizations and assignments.
‍
4. Unauthorized Use: The talkEHR™ license is limited to Client only. By using talkEHR™, Client agrees to comply with the Agreement along with these Terms & Conditions and agrees that any other use is unauthorized and prohibited. Client agrees that it will not (and will not allow any other person to): (a) sub-license, in whole or in part, use of talkEHR™; (b) assign or otherwise transfer its licensed rights in talkEHR™; (c) modify, reverse engineer, translate or disassemble talkEHR™, or prepare or develop any derivative works of talkEHR™; (d) remove any product identification, copyright, trademark or other notices or circumvent or disable any security features in talkEHR™; (e) provide, lease, lend or use talkEHR™ for timeshare, rental use or hosting purposes or, except as expressly permitted, use talkEHR™ for the benefit of any other person; and (f) use talkEHR™ for any purpose(s) or in any manner not expressly contemplated by talkEHR™ documentation. Client shall communicate terms hereof to all of Client’s Users, agents and employees who may come in contact with talkEHR™ and Client shall cause them to comply with these Terms & Conditions. No license is granted to talkEHR™ source code. Client is prohibited from altering source code in any way and may not solicit, allow or assist another person to do so.
‍
5. Protection of IDs: Company requires each individual User to have a user name and password to access and use talkEHR™ and may currently and from time to time require additional password and security measures. Client agrees to comply with any password and other security requirements. Client is solely responsible for: (1) maintaining strict confidentiality of the IDs assigned to Client and its Users or which are otherwise used to access and use talkEHR™ or (2) for any IDs Company has provided for a particular User, instructing the Client`s User or employees to not allow another individual to use those IDs for any purpose, (3) any charges, damages or losses that may be incurred or suffered as a result of any failure to maintain strict confidentiality of IDs and (4) promptly informing Company in writing of any need to deactivate an ID due to security concerns. Company shall not be liable for any harm related to the theft of IDs or any use or disclosure of IDs that is not authorized or permitted.
‍
6. Technical Support Services: Company provides a central point of contact on its website for all technical support of talkEHR™, including software questions and application consultation. When Client is in need of technical support, Client shall first consult the online guides, videos and resources provided on Company’s website. Thereafter, if Client still requires assistance, Client may request live assistance (e.g., live support via chat, schedule a training, schedule a call back) through the talkEHR™ Support Center. Company’s hours of service are Monday to Friday, 9:00 AM through 5:00PM, Eastern Standard Time. Nothing shall obligate Company to perform any technical support services, except to the extent expressly set forth herein.
‍
7. Governmental Incentives: By using talkEHR™, Client may be eligible for financial incentives through the Centers for Medicare and Medicaid Services (CMS), provided Client satisfies the measures and objectives of the meaningful use criteria as defined by Department of Health and Human Services (DHHS) and endorsed by the Office of the National Coordinator. Obtaining payment and ensuring eligibility for monetary consideration shall be the sole responsibility of Client. Company shall not be liable in the event Client fails to obtain any such financial incentive(s). Client acknowledges and agrees that any and all funding for such incentive(s) shall be provided by the Federal Government and Company is not a funding source. Additionally, the PQRS related features (MACRA/MIPS) provided in talkEHR™ may be subject to further assessment by CMS. Company expressly disclaims responsibility for any liability associated with Client’s use of such features. Company will not be liable for any claims attributable to errors, omissions, or other inaccuracies in the information or materials contained in talkEHR™
‍
8. Unanticipated Adverse Consequences: Neither Company nor any Third Party Source will be responsible for the action or inaction of any healthcare practitioner/User acting for or on behalf of Client hereunder that may result in any liability or damages to anyone due to malpractice, failure to warn, negligence or any other basis in the diagnosis, treatment or care of any patient.
‍
9. Payment Procedure: Client agrees to pay all fees exclusively by Automated Clearinghouse (“ACH”) payment method within ten (10) days from the date of issuance of invoice. If Company does not receive payment for any invoice after the tenth (10th) day, Client will pay Company, in addition to the principal amount billed, a late fee of one and one half percent (1.5%) of the due and owing balance. Client shall provide Company all necessary information required to effect payment by ACH. Client hereby expressly authorizes Company to automatically debit from Client’s bank account, payment for all fees. Client further agrees that each charge to Client’s account shall be treated as if Client authorized and signed a check to pay Company’s invoice. Client may stop a debit by notifying Company at least three (3) business days prior to the processing date; to be effective, such notice must be provided by Client in writing and served via email to payment@mtbc.com. If for any reason, a payment cannot be processed, Company will notify Client. If, despite such notice, Company is unable to obtain payment, Company may invoice Client, and Client agrees to pay a Fifty Dollars ($50.00) special handling fee, in addition to the invoiced amount. Client further agrees that this special handling fee may also be debited from its bank account. In case of any changes to the specified bank account, Client shall promptly, but no later than three (3) business days, inform Company of such changes and provide Company with updated information and a renewed authorization, if necessary. Unless otherwise prohibited by law, if Client chooses to pay through a method of payment other than ACH, Company shall charge a convenience fee in the amount of three and one half percent (3.5%) of the total billed amount.
‍
10. Exclusivity: Client agrees and acknowledges that during the term of the Agreement, Client shall ONLY utilize Company as its exclusive EHR, Medical Billing and/or RCM Services provider. Further, Client shall not, during the term, enter into any agreement with any individual or entity for the provision of similar or substantially similar services as being provided by Company under the Agreement. In case Client enters into any such arrangement with a third person or entity, such act shall be deemed as material breach of the Agreement triggering its necessary consequences thereunder.
‍
11. Force Majeure: Should either party be unable to perform its obligations hereunder by reason of Acts of God or any other cause which is beyond the reasonable control of said party, it shall give prompt notice to the other party and its obligations hereunder shall be suspended to the extent made necessary thereby and said party shall not be liable for any resulting failure or delay in performance.
‍
12. HIPAA Compliance: Company warrants and represents that it will use its reasonable commercial efforts to comply with the Health Insurance Portability and Accountability Act of 1996, as codified at 42 U.S.C. 1320d, together with any current and future regulations promulgated thereunder (collectively “HIPAA”). All patient information and data provided by Client to Company shall be kept confidential and not disclosed to anyone except to the extent necessary for Company to perform its obligations hereunder. Company shall make available to Client a Business Associate Agreement (“BAA”) which complies with the requirements of HIPAA.
‍
13. DISCLAIMER OF WARRANTIES: COMPANY’s ONLY REPRESENTATIONS AND WARRANTIES ARE THOSE SET FORTH IN SECTION 12 (HIPAA COMPLIANCE) HEREOF AND, TO THE FULLEST EXTENT PERMITTED UNDER CONTROLLING LAW, COMPANY EXPLICITLY DISCLAIMS ALL OTHER IMPLIED, EXPRESS OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, TIMELINESS OR THAT ANY SERVICES/FEATURES WILL BE UNINTERRUPTED. COMPANY DOES NOT GUARANTEE THE PAYMENT, TIMING OF PAYMENT OR PAYMENT AMOUNT OF ANY CLAIM PROCESSED BY COMPANY AND REIMBURSEMENT OR PAYMENT REMAINS THE RESPONSIBILITY OF THE APPROPRIATE PAYER OF HEALTHCARE SERVICES, PATIENT OR THIRD PARTY. THE TALKEHR™ LICENSE GRANTED IS PROVIDED ON ‘AS IS’ BASIS, WITH NO WARRANTIES WHATSOEVER. NO WARRANTY IS GIVEN THAT THE SERVICES/FEATURES WILL BE FREE OF ERRORS OR ANY RELATED USES ON YOUR COMPUTER WILL NOT ADVERSELY AFFECT YOUR HARDWARE, SOFTWARE, DATA, SETTINGS, PROGRAMS OR ANY OTHER COMPONENT OF YOUR COMPUTER OR NETWORK. THE COMPANY DOES NOT WARRANT THAT TALKEHR™ WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE UNINTERRUPTED. THE COMPANY EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF TALKEHR™.
‍
14. LIMITATION OF LIABILITY: IN NO EVENT SHALL COMPANY’S AGGREGATE LIABILITY TO CLIENT FOR ANY CAUSE(S), INCLUDING BUT NOT LIMITED TO BREACH OF THE AGREEMENT, DATA LOSS OR CORRUPTION, BUSINESS INTERRUPTION, FAILURE, DELAY OR SERVICE INTERRUPTION, WHETHER UNDER CONTRACT, TORT OR ANY OTHER THEORY OF LAW OR EQUITY, EXCEED, UNDER ANY CIRCUMSTANCES, THE LESSER OF (A) THE ACTUAL LOSS INCURRED BY CLIENT OR (B) THE TOTAL AMOUNT ACTUALLY PAID BY CLIENT TO COMPANY DURING THE PERIOD OF TIME THAT THE BREACH OCCURS. COMPANY SHALL HAVE NO OBLIGATION OR LIABILITY WHATSOEVER TO ANY PATIENT OF CLIENT OR OTHER THIRD PARTY. THE FOREGOING LIMITATION OF LIABILITY REPRESENTS THE ALLOCATION OF RISK OF FAILURE BETWEEN THE PARTIES AS REFLECTED IN THE PRICING AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.
‍
15. Patient Data: Company shall maintain a back-up of Client’s talkEHR™ data. During the term or following the termination/expiration of the Agreement, Client may generate CCDA (Consolidated-Clinical Document Architecture), format files containing patient demographic and claim information, but Company does not represent that any other data are in a format that is readily importable into any third party software.
‍
16. Third Party Services: Client acknowledges and agrees that certain services/features under the Agreement may be provided by third parties. Such services/features, in addition to the terms and conditions set forth in the Agreement and these Terms & Conditions, may be subject to the relevant third party’s terms and conditions of service, which Client agrees to comply with and be bound by as well.
‍
17. Statute Of Limitations: Both parties agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or in any manner related to the Agreement must be filed within six (6) months after such claim or cause of action arose. If such a claim or cause of action is not filed within said six (6) month time period, the claim or cause of action shall be forever barred. Each claim for reimbursement shall be considered separately and the parties hereby waive any right to assert a continuing wrong or continuing breach theory in an effort to extend the statute of limitations with regard to any particular claim.
‍
18. Indemnification: Company shall indemnify Client and hold it harmless from all cost, expense, or liability, including attorney’s fees and court costs, arising out of Company’s failure to pay any service fees associated with any services/features that Client is entitled to receive/use under the Agreement. Client shall indemnify Company and hold it harmless from all cost, expense, or liability, including attorney’s fees and court costs, arising out of Client’s or any User’s improper use of any services/features provided under the Agreement (including any Additional Services) or its failure to comply with controlling payer (commercial or governmental), professional or governmental rules, laws or requirements. The foregoing right to indemnification shall only exist if the party requesting indemnification: (a) promptly provides notice of the claim, demand or proceeding to the other party hereunder; (b) promptly provides all available information, assistance and reasonable authority to defend to the other party hereunder; and (c) has not compromised or settled such claim, demand or proceeding without the other party’s prior written consent, which shall not be unreasonably withheld.
‍
19. Miscellaneous Provisions: ‍

  1. All rights not expressly granted to Client in the Agreement or in these Terms & Conditions are reserved by Company.
  2. Client acknowledges and agrees that its use of talkEHR™ and/or services/features provided shall be governed by the Agreement, these Terms & Conditions, Privacy Policy and Legal Information available on www.talkEHR.com.
  3. Client hereby authorizes Company to contact (if and when appropriate in its discretion) insurance providers, patients, referring doctors, hospitals, nursing homes and any other necessary parties and to disclose or obtain information necessary to fulfill its obligations.
  4. Company may assign or transfer the Agreement, or any of its rights or obligations thereunder, in connection with a reorganization, restructuring, merger, transfer of ownership or sale of all or any part of Company’s assets.
  5. Upon the termination or expiration of the Agreement, Company shall retain all rights associated with the content, coding, intellectual property and registered domain name of the customized website described in Section 3 (Additional Features) of the Agreement.
  6. The content provided on www.talkEHR.com and any other subdomains is the copyright of Company. All intellectual property rights are reserved. The trademarks and images used on these websites are protected by intellectual property laws and may not be reproduced or appropriated, in whole or part, in any format, without the prior written permission of the Company.
  7. Client shall solely be liable to Client’s patients or any third parties for claims/grievances emanating from automatically generated appointment/balance reminding calls or email statements. Company shall process all such calls and/or emails as though patients of Client have consented to receive such calls and/or statements. Client shall indemnify and hold Company harmless from all cost, expense, liability or other penalty arising out of any such claims.
  8. Company’s failure to enforce any provision of the Agreement and/or these Terms & Conditions shall neither be deemed a waiver of such provision nor of the right to enforce such provision.

‍